Support
We're here to help you get the most out of Hear America's Voice. Whether you're having trouble with your account, ran into a bug, or just want to share feedback, our team is glad to hear from you.
Contact our support team
For all questions, account help, bug reports, and general inquiries, please email us. We typically respond within 1–2 business days.
Before you reach out
To help us assist you as quickly as possible, please include the following in your email:
- The email address associated with your HAV account
- Your device type and operating system version (e.g., iPhone 15, iOS 18.2)
- The version of the HAV app you're using (found in Settings → About)
- A clear description of the issue, what you were doing when it happened, and any steps to reproduce it
- Screenshots or a short screen recording, if possible
Common topics
I can't sign in to my account
Double-check that you're using the email address you registered with and that your password is entered correctly. If you've forgotten your password, tap Forgot password? on the sign-in screen and follow the instructions sent to your email. If the reset email doesn't arrive within a few minutes, check your spam or junk folder, then email us at support@hearamericasvoice.com and we'll help you regain access.
How do I update my profile or change my email?
Open the app and go to Settings → Account. From there you can update your display name, profile photo, password, and email address. Email changes require verification of the new address.
How do I delete my account?
You can delete your account at any time from Settings → Account → Delete Account. Deletion removes your profile and personally-identifying information. If you can't access your account, email us from the address you registered with and request deletion — we'll take care of it.
How do I report inappropriate content or a user?
Tap the … menu on any post, comment, or profile and choose Report. You can also block users so their content no longer appears in your feed. Our team reviews every report and takes action consistent with our Community Guidelines, typically within 24–48 hours. To escalate an urgent safety concern, email support@hearamericasvoice.com with the word "URGENT" in the subject line.
I think I found a bug. What should I do?
Please email us with the details listed under Before you reach out above. Bug reports are reviewed by our engineering team, and we'll follow up if we need additional information.
I have a feature request or feedback
We love hearing from our community. Send your ideas to support@hearamericasvoice.com with the subject "Feature Request" and we'll make sure it reaches our product team.
Privacy and data questions
For questions about how we handle your information, please review our Privacy Policy. To exercise privacy rights — such as accessing, correcting, or deleting your personal data — email us at support@hearamericasvoice.com.
Helpful information
Response time
We aim to respond to every support email within 1–2 business days (Monday–Friday).
Languages
Support is currently provided in English.
System status
If the app appears to be down, please try again in a few minutes and confirm your device has a working internet connection before contacting us.
Get in touch
Email: support@hearamericasvoice.com
Web: www.hearamericasvoice.com